Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website. If you have any issues, please contact our customer support team.

We offer a 30-day return policy on all unopened toys in their original packaging. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange. Please note that personalised items cannot be returned.

Standard delivery typically takes 5-7 business days within the UK. Processing times are 2-3 working days

Yes, we ship to most countries worldwide! Shipping costs and delivery times vary by destination. You can see the exact shipping cost for your location at checkout. Please note that international orders may be subject to customs fees and import duties.

Our customer support team is here to help! You can reach us by email at support@toylio.co or call us at +44 20 1234 5678. We're available Monday to Friday, 9am-6pm GMT. You can also use our live chat feature on the website for instant assistance.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept PayPal, Apple Pay, and Google Pay for your convenience. All payments are processed securely through our encrypted checkout system.